Returns Policy
Your satisfaction is our priority. Here's how our returns process works.
Our Returns Policy
Due to the nature of precious metals and their live market pricing, bullion products are generally non-returnable once a purchase has been confirmed, except in the circumstances described below.
If you receive an item that is damaged, incorrectly described, or not as ordered, we will of course resolve this for you as a matter of priority.
When You Can Return
Damaged or Defective Items
If your item arrives damaged or with a manufacturing defect, we will replace it or provide a full refund. Please contact us within 48 hours of receipt with photographs.
Incorrect Item Received
If you receive an item different to what you ordered, we will arrange collection and send the correct item at no cost to you.
Distance Selling (14-Day Cooling Off)
For non-bullion items (such as numismatic or collector coins), you have a 14-day right to cancel under the Consumer Contracts Regulations 2013. The item must be returned in original, unopened condition. Please note this does not apply to bullion products with live market pricing.
How to Return an Item
- 1 Contact us within 48 hours of receiving your order, explaining the reason for your return.
- 2 We will provide you with a returns authorisation number and instructions for sending the item back safely.
- 3 Pack the item securely in its original packaging and send via a fully tracked and insured service. We recommend Royal Mail Special Delivery.
- 4 Once received and inspected, we will process your refund or replacement within 5 working days.
Please Note
Returns sent without prior authorisation may be refused. Items must be returned in the same condition as received. We reserve the right to refuse returns that do not meet these conditions. For any queries, please contact us.